Privacy Policy

SOURCE GLOBAL PRIVACY POLICY

Last updated: July 1, 2024

SOURCE Global, PBC (“SOURCE,” “we”, “our”, and “us”) takes your privacy and the security of your information very seriously, and we encourage you to read this privacy policy (“Policy”) carefully to understand how we collect and handle information that you share with us. This Policy describes the type of information we collect from you and the steps we take to protect that information. All references in this Policy to “website” is our website at www.source.co. "Personal Information" as used in this Policy means information that can be used to identify you, directly or indirectly, alone or together with other information.

WHAT INFORMATION DOES SOURCE COLLECT FROM ME?

We collect certain information from you when you share that information with us, when you use our website, attend our events, communicate with us such as by e-mail, phone call or text message, interact with us through social media, and when you purchase our products from us.

Personal Information:

We may collect certain personal information you share with us, including, but not limited to, your name, physical address, telephone number, and email address.
If you create an account with us, we also collect your login and account information, including your username and password.
When you purchase products from us, we will additionally collect your billing address and shipping information.
We may collect information about your personal preferences including marketing and cookie preferences.

Analytics Information: We partner with Google Analytics to provide insight into our website, and to improve the relevance of advertisements you receive. Google Analytics’ terms are available here: http://www.google.com/analytics/terms/us.html. We also partner with email service providers and marketing partners, including HubSpot (https://legal.hubspot.com/privacy-policy) to better understand your interactions with our website and communications in order to personalize our marketing communications to you.

Website Visit Information: We also collect certain types of non-personal information whenever you visit our website. By “Site Visit Information” we mean information that does not directly identify you personally, such as IP address, device information, unique identifiers, and browser information.

Aggregate Information: Aggregate Information is information that does not identify you in any way. Aggregate Information may be collected when you visit our website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.

WHAT DOES SOURCE DO WITH THE INFORMATION IT COLLECTS?

We will only use your information for the purposes for which we have collected it, or the purposes set forth in this Policy, unless you consent otherwise. We will not disclose your Personal Information to third parties other than as described in this Policy, unless you give us consent to do so. We do not sell or lease your information to third-parties.

Our use of your Personal, Analytics, and Site Visit Information: This information helps us operate our website, fulfill orders you place with us, and provide other services, including advertisements, ad serving, and technical support. We also use this information to suggest products and promotions to you, and to send you updates about our company, our events, and our initiatives.

Our sharing of Personal, Analytics, and Site Visit Information: We may share this information with our service providers to assist us with operating our website, selling our products and services, our advertising, and our technical support. We also share Personal Information with third parties to help us provide products and services to you such as fulfilling and delivering orders and processing payments. In these situations, you are using and directing us to intentionally disclose Personal Information so our products and services and your requests can be provided to you.

Legal and Law Enforcement Requests: We may disclose, at our sole discretion, your Personal, Analytics and Site Visit information as required by law, or to comply with a legally binding request—such as a subpoena, warrant, or similar legally enforceable request for information.

Other Uses and Disclosures: We may also share and disclose your Personal, Analytics, and Site Visit Information: (i) to investigate a possible crime, such as fraud or identity theft; (ii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of SOURCE Global PBC; (iii) when we believe it is necessary to protect the rights, property, or safety of SOURCE or other persons; or (iv) as otherwise required or permitted by law, including any of our contractual obligations.

DO YOU USE COOKIES OR BEACONS?

Most websites, including our website, use “Cookies” – which are electronic files that websites place on a visitor’s computer to store information that makes each visit to the site more efficient. We use both “session” and “persistent” cookies on our website. A session cookie stores information about you only while you are visiting our site, then is deleted when you leave our site. Persistent cookies store information about you, your preferences, and information about other websites you visit, and it remains on your computer or device after you leave our website. To remove cookies, you may configure your browser to clear all cookies, or configure it to reject cookies whenever you visit a new website. Please consult your browser’s user guide for specific instructions on removing cookies.

“Beacons” are small graphic files with a unique identifier that are used to track a web or mobile site user’s online movements. Unlike cookies, beacons are embedded on websites or in email communications, not downloaded on your computer or device. We use beacons to better manage and track content on our website and our marketing campaigns, including our emails, and to better understand your interactions with our website and communications.

We may collect your email address via cookies and pixels on the website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via direct mail or email. If you do not want us to collect information about you, please contact us to opt out by emailing a request to support@source.co. In your request, please specify the communications from which you wish to opt out. Please allow 60 days for a response.

Please see our Cookie Policy for detailed information and how to opt-out.

DO YOU COLLECT PAYMENT CARD INFORMATION THROUGH THE WEBSITE?

We partner with Shopify to process credit and debit card transactions completed through our website. Your credit or debit card information is never shared with us, and at no point in any transaction do we have access to that information. You should consult Shopify’s Privacy Policy and terms of use to learn more about how it processes credit and debit card transactions for us by visiting https://www.shopify.com/legal/privacy

DO YOU TRACK MY ACTIVITY ACROSS OTHER WEBSITES?

When you visit our website, we automatically collect the name of the website you visited from (called the “referring page”) and the name of the website you chose to visit immediately after ours (called the “exit page”), and information about other websites you have recently visited. Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. When our website detects a Do Not Track signal from your browser, it will still collect referring and exit page information and other information when you visit our website.

For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

CAN I CHOOSE TO STOP RECEIVING MARKETING MESSAGES FROM SOURCE OR CHANGE MY PERSONAL INFORMATION?

If you opt-in by giving us your email address, or when you purchase our products, we may send you newsletters and other messages, including marketing emails, and other communication about our products and services, and to alert you to relevant advertisements and other opportunities. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of any SOURCE marketing message.

You can delete, change, or update your Personal Information at any time by contacting us at support@source.co. We may require you to provide certain information to verify that it is you making the request. However, note we will not delete information that we are required to retain in order to comply with applicable laws and regulations, or that we are required to retain in order to complete transactions with you.

CAN CHILDREN USE YOUR WEBSITE?

Our website is not directed at children under 18, and we do not knowingly collect Personal Information or other information from children under 18.

INFORMATION FOR CALIFORNIA RESIDENTS

Although we do not disclose your Personal Information to third parties for their own purposes, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by SOURCE to third parties for the third parties’ direct marketing purposes. Such requests must be submitted by sending an email to support@source.co with the subject line “California Rights Request”. SOURCE is not at this time required to comply with the California Consumer Privacy Act.

INFORMATION FOR NEVADA RESIDENTS

Nevada residents can opt out of the sale of their Personal Information. We do not sell Personal Information today, and we do not have plans to sell Personal Information in the future. However, Nevada residents have the legal right to opt out of the sale of their Personal Information, even if their information is not currently being sold. You may opt out by emailing a request to support@source.co. In your request, please specify that you want to “Opt-out of Sale of Personal Information in Nevada.” Please allow 60 days for a response.

EUROPEAN USERS

Our products are only available for purchase in the United States at this time. However, this section applies to all Personal Information (referred to as “personal data” in this section) collected by us from visitors in the European Economic Area (“EEA”), the United Kingdom, and Switzerland (“personal data”) that are using our website. The processing of personal data is governed by the General Data Protection Regulation (“GDPR”) in the EEA, and similar data privacy laws in the United Kingdom and Switzerland. These laws require us to provide certain information regarding our processing of your personal data.

Our Processing of personal data: SOURCE is the data controller of personal data you provide to us, and the purposes of our processing of personal data are described in this Policy and outlined below. We may also process personal data on other bases permitted by the GDPR and applicable laws. In general, we process personal data on the following legal grounds:

Providing the communications that you request by providing your email address. In this case, your personal data is necessary to provide you with the information that you request. If you do not provide your personal data we will not be able to provide you with the requested information.
When the processing is necessary for purposes of our legitimate business interest in conducting our business: For example, we have a legitimate interest in communicating information about our company and (subject to marketing authorizations) our commercial products, events, and company initiatives; and improving our website content and functionality. We take into account any risks to your fundamental rights and freedoms in assessing these purposes (including your right to privacy);
When the processing is necessary for us to comply with our legal obligations; and
When you give us the consent to process your personal data

Categories of personal data: All categories of personal data collected and processed by us are described in this Policy.
Recipients of personal data: We use various service providers to manage our website, help us fulfill product orders, and assist us as described in this Policy. Our service providers change from time to time. Note that we require our service providers to treat your personal data in a manner that is consistent with this Policy.
Transfers of personal data outside of the EEA, the UK, or Switzerland: SOURCE is based in the U.S. and that’s where we process personal data. When you provide personal data to us, we transfer that personal data to the U.S. We treat the personal data of EEA, UK and Swiss users in accordance with this Policy. We take appropriate steps to protect your privacy and implement reasonable security measures to protect your personal data in storage. We also enter into contracts with our data processors that require them to treat and safeguard your personal data in a manner that is consistent with this Policy.
Personal data retention: We retain personal data so long as it is necessary for the purpose for which it was collected, and delete personal data after it is no longer needed for these purposes. This does not affect your right to request that we delete your personal data before the end of its retention period. We may archive personal data (which means storing it in inactive files) for a certain period of time prior to its final deletion, as part of our ordinary business continuity procedures.
Your rights:

You have the right to access to your personal data, to have it corrected if the personal data we have is incorrect, to request that we restrict or delete your personal data, and to object to our processing of your personal data. Your rights may be subject to various limitations under applicable privacy laws. If you wish to exercise any of these rights, or if you have any concerns about our processing of your personal data, please contact us at support@source.co.
You have the right to file a complaint with a competent data protection supervisory authority, in particular in the country where you reside, work or the place of the alleged infringement. You have the right to do so if you consider that the processing of personal data relating to you infringes applicable data protection laws.

WHAT IF I FOLLOW A LINK TO A THIRD-PARTY WEBSITE?

Our website and our social media posts may contain links to third-party websites. Those websites are governed by their own privacy and data use practices and policies. We do not have control over the privacy practices of the advertisers or other third-parties operating these websites, and we have no control over how these third parties collect or use the information you chose to share with them.

HOW DOES SOURCE PROTECT MY INFORMATION?

We use reasonable administrative, physical, and technical safeguards to secure the personal information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

WILL YOU CHANGE THIS PRIVACY POLICY?

Each time you use our website the current version of this Policy will apply. This Policy may be amended from time to time for any reason, and we will post a new Policy on this page as indicated by the “last updated” date at the top of this Policy. You should consult this Policy regularly for any changes.

HOW DO I CONTACT SOURCE?

For questions about this Policy or about our privacy and information security practices generally, you can contact us at support@source.co.

SOURCE Global Text Messaging Service Privacy Policy

Last update: November 22, 2024

Overview

The SOURCE Global, PBC (SOURCE Global) privacy statement recognizes the value of privacy of its customers and website users.

This privacy notice provides more specific information on how the SOURCE Global, PBC text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the SOURCE Global text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

Direct Collection, when you provide information by responding to text messages.
From SOURCE Global sources, when we import your contact information from other SOURCE Global systems and sources.
Automated Processes, when the Ring Central platform gathers information as you interact with the service.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

Opt-out preferences
Content of your text message responses to us.

Collection from SOURCE GLOBAL Sources

We import personal information from SOURCE Global systems and sources. The information includes:

First and last name
Phone number

Automated Collection

We automatically collect the following personal information:

Device status indicating whether a device is available for messaging
Carrier (e.g. Verizon, AT&T, etc.)
Country associated with the phone (we are not sending international text messages)
Delivery status
Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal information we collect to communicate with you regarding SOURCE Global, PBC operations and services, such as:

Purchase/Installation Information, to schedule and confirm installation date and confirm accurate installation location.
Updates, to keep you informed of important dates or activities specific to your relationship with SOURCE Global.
Virtual Site Survey, to assist in evaluation of suitability of the installation location.
Hydropanel/System Information, Existing Hydropanel/System status, maintenance, and functionality information.

With Whom This Information Is Shared

We do not sell or rent your personal information for any reason. We may, however, share your personal information in limited circumstances, such as with SOURCE Global partners or external service providers that support business activities. Specifically, we share your information with Ring Central, which provides the communications platform SOURCE Global uses for text messaging services. Your personal information is not shared with any third party for marketing purposes.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of SOURCE Global.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, “re-subscribe”, or ‘unstop’.

Unsubscribing will not remove your information from SOURCE GLOBAL systems.

The accuracy of your contact information is critical for the delivery of text messages. If you wish to update your contact information, contact SOURCE Global Customer Support by email at: support@source.co or call 1-855-796-9283.

How Information Is Secured

SOURCE Global, PBC recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. The SOURCE Global, PBC strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact contact SOURCE Global Customer Support by email at: support@source.co or call 1-855-796-9283.